Ok, really. This is work. No need to be mean. I swear to god, she was angry from the moment she called. "This is just a renegotiation. Why are we making all these changes?!" Yelling. My boss could hear her yelling from my handset. I became a wrung out wash cloth. When she demanded not to deal with me "You're not an ATTORNEY?! I think I should speak with an attorney..." My response? "Ok, that sounds nice. Goodbye." And I hung up. I was so completely discombobulated that "Ok, that sounds nice." was the only thing I could think of to say. I just wanted her OFF... MY... PHONE.
I think I just failed "Angry 101 - How to deal with difficult client lawyers"
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